Elias Valencia

Associate Desktop Support Analyst with hands-on experience in endpoint support, Active Directory, networking, and Azure fundamentals.

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Professional Experience

Associate Desktop Support Analyst

Vandalia Health · Charleston, WV

Aug. 2025 – Present

  • Provide tier-1 and tier-2 technical support for hospital staff across clinical and administrative systems.
  • Troubleshoot Windows desktops, laptops, printers, and mobile devices in a healthcare enterprise environment.
  • Manage Active Directory accounts, including user provisioning, password resets, and group membership updates.
  • Resolve incidents and service requests through ServiceNow while maintaining clear documentation and timely resolution.
  • Deploy and image enterprise workstations using Microsoft Endpoint Manager and imaging tools.

Rotational IT Internship

Vandalia Health · Charleston, WV

Jan. 2025 – May 2025

  • Gained hands-on experience imaging, deploying, and troubleshooting desktops and laptops using industry-standard tools.
  • Supported Active Directory management including user creation, password resets, and group policy-related tasks.
  • Assisted with IP address configuration, subnetting, and Wi-Fi troubleshooting.

Researcher

SURE Research Program · Institute, WV

Jun. 2024 – Aug. 2024

  • Presented research on AI-driven algorithms for prevention and detection of code injection attacks at the Secure WV conference.

Projects

Wireless Access Point Deployment

Vandalia Health

  • Assisted with installation and configuration of 50 enterprise wireless access points across General and Women's and Children Hospital.
  • Collaborated with the networking team to improve signal coverage and device connectivity.
  • Conducted post-installation signal testing to identify and resolve weak coverage zones.

Azure Cloud Resume Challenge

Azure Static Web Apps | Azure Functions | Azure Cosmos DB | GitHub | Python | JavaScript

  • Designed and deployed a cloud-hosted resume website using Azure Static Web Apps.
  • Built a serverless API with Azure Functions and Python to support a live visitor counter.
  • Implemented Azure Cosmos DB integration to store and retrieve visitor count data.
  • Connected source control and automated deployment through GitHub for streamlined updates.
  • Validated functionality through local testing, troubleshooting, and end-to-end Azure deployment.

Education

West Virginia State University

Bachelor of Science in Computer Science · Minor in Cybersecurity

Institute, WV

May 2025

GPA: 3.7 / 4.0